Refund policy
Refund & Returns Policy
At MINIMLS, we want you to feel completely confident in every order. If something isn't right, we make it easy to put right — here's exactly how it works.
Talk to us first
To start a guarantee claim, return, exchange, or refund request, email hello@minimls.com from the email address used to place your order, with your order number and a few details. We reply to every message within one business day, and most issues are resolved in a single email.
Our 90-Day Perfect Fit Guarantee
Every order is covered by our 90-Day Perfect Fit Guarantee. If your size isn't quite right, email us within 90 days of the confirmed delivery date and we'll send you a replacement in the correct size free of charge — and you keep the original. Nothing to post back, no return label, no restocking fees.
- The guarantee covers one free size replacement per order, for products purchased directly from the MINIMLS online store.
- Requests must come from the email address used at checkout and include your order number and the size you need instead.
- Requests made more than 90 days after the confirmed delivery date are not eligible.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or not as described, email us within 30 days of delivery with your order number, a photo of the issue, and a short description. Once we confirm the issue, we'll send a free replacement or issue a refund right away — in most cases with no need to return the item.
Change-of-mind returns
Not for you? You may return items within 30 days of delivery, provided they are unworn, unwashed, undamaged, and have all tags attached. Email us first so we can issue return instructions; return shipping for change-of-mind returns is paid by the customer. Once your return is received and inspected, we'll refund the amount paid for the returned items to your original payment method within 5–10 business days of approval.
Bundles and free items
Promotional free units (for example, the free tanks in Buy 2 Get 1 Free and Buy 3 Get 2 Free bundles) and free gifts have no cash value and are not refundable. If part of a bundle is returned, the refund is calculated on the amount actually paid, after re-applying the bundle terms to the items you keep.
Where's my order?
If tracking shows "delivered" but the parcel isn't with you, please check around first — by the door, with neighbours, or wherever your carrier usually leaves packages. Parcels are sometimes marked delivered slightly before they arrive. If it still hasn't turned up after 48 hours, email us and we'll open an investigation with the carrier. If the carrier confirms delivery to the correct address, we can't take responsibility for theft after a confirmed delivery — please report it to the courier and your local authorities, and we'll assist with the carrier claim.
Wrong address entered
Please double-check your shipping address at checkout — you are responsible for entering it correctly. If you spot a mistake, email us immediately; we can update the address any time before your order ships. Once an order has shipped, the address can no longer be changed. If a parcel is returned to us because of an incorrect or incomplete address, we'll offer reshipment (shipping payable by the customer) or a refund of the product price.
Late or missing refunds
Approved refunds are issued to your original payment method. If you haven't received a refund after 10 business days, check with your bank or card issuer first — processing times vary. Still nothing? Email us at hello@minimls.com and we'll chase it down.
MINIMLS · Markads LLC, 2093 Philadelphia Pike, Claymont, DE 19703, United States